1. About the Service

The Service is provided by the Provider and is an online service that provides registration, renewal, administration of domain names and additional agreed services.

Domain names that can be bought through this Service can be newly registered domain names or existing domain names.

The domain names that are ordered/bought are specified in the payment statement depending on the online purchase made through the Service.

The Customer accepts that the Provider may use subcontractors/third parties to provide the Service and any additional services.

In the case where a Registry requires the Provider to register as administrative, technical and/or billing contact for a domain name, the Provider has the right to do so.

A newly registered domain name can be moved from the Provider no earlier than sixty (60) days after the date of registration unless otherwise specified in a specific registry.

In cases where a specific TLD (Top Level Domain) requires Whois Protection to register for a domain name, the Customer will authorize the Provider in the agreement to arrange such a local contact for the Customer, connected to the specific domain name being bought.

By using this Service to buy domain names, the Customer agrees to the terms and conditions that from one time to another may be applicable for the respective Registry.

Additional products

The Provider may at any time offer both, its own and third-party additional products, promotional products and products from partners. Examples of this, include but are not limited to:

Whois protection / Domain holding

A Domain Holding is a third-party product. A Customer who chooses to add the product Domain Holding to a domain name, approves in the agreement when buying the additional product, that the Provider is authorized, without compensation, to relinquish ownership rights and add an external third-party owner to the domain name. The Provider has no formal control or ability to influence the relationship between the Customer and a third party, which means the relationship is completely separate from the relationship between the Customer and the Provider. This also means that the Provider is not liable for any of the third party's actions, ownership structure, financial status, rights, duties or any other conditions that may directly or indirectly affect the ownership rights.

Furthermore, the Provider is not liable for any decisions made by for example a Registry or government authority, nor will the Provider suffer any effect or consequence related to the Customer's domain name with the additional product Domain Holding.

The Customer cannot change a registrar of a domain name when a domain is under Who is Protection or during the period stipulated by the specific Registry's rules and regulations.

The Provider shall, without exception and without any restrictions regarding reason, size, nature or time frame, be exempt from any consequences, demands or decisions related to the Customer's relationship to, and use of, any third party for Domain Holding.

The Customer acknowledges that any additional products or services provided by third parties are subject to the terms and conditions of those third parties. The Provider makes no warranties or representations regarding the quality, reliability, or suitability of these third-party products or services.

Restoration of a domain name after (a redemption period)

Given the different procedures and rules for a domain names redemption period, certain TLD’s may be restored after the onset of the redemption period. Such a restoration bears a cost for the Customer that is indicated on the order confirmation and/or invoice. Each restoration request should be checked with Provider’s support team, as not all TLD’s can be restored.

Support regarding the Service is provided free of charge by email and/or via the Provider’s customer service.

Payments to the third party

The Customer will pay for all the costs of a domain name if there is a claim from a third party. The Provider shall not pay and shall not be responsible for that cost.

2. Price

The price for each domain name and/or any additional products is specified on the order confirmation and/or invoice.

The price for a domain name may be subject to change due to its availability and various market conditions. Additionally, the prices may fluctuate based on factors such as market demand, currency exchange rates, taxes, and other applicable charges. The Customer acknowledges that these factors can affect the final price and agrees to pay any such adjusted costs as indicated on the order confirmation and/or invoice.

3. Transfer of a domain name to another registrar

Transferring domain names is regulated by the respective registry, whereon the Customer must always take into account any specific conditions and extra charges for the current registry in the case of a transfer of a domain name to another registrar

4. Renewal of a domain name

The Customer is responsible for the renewal of a domain name. The price of a renewal of a domain name varies between the different TLDs. The Provider has, regardless of the reason, no responsibility for the renewal, and shall in all cases be exempt from liability if the Customer for some reason fails to renew a domain name. To assist with renewal management, the Provider will send automated reminders 30 days and 7 days before the expiration date for all domain statuses, including those marked as "Let Expire", in compliance with ICANN’s Expired Registration Recovery Policy (ERRP). However, it remains the sole responsibility of the Customer to monitor and renew domain names as needed.

5. A domain name's previous content

Provider disclaims all liability regarding a domain's current or previous content, and a Customer that buys a domain name must always keep Provider exempt from liability in case of any disputes, claims or otherwise, concerning a domain name's history, links, content, name or other attributes or connections.

6. Shut down of the Service

A Customer who in any way abuses the Service may at any time or does not pay the required fees for the Service will have their membership, account or Service shut down. A shut down may occur without warning and without any notification to the Customer. A shut down which is a result of a suspected violation of the law can result in Provider disclosing information about the Customer and the abuse which occurred to the police or other legal authority or agency.

Regardless of the reason for the shutdown, a Customer cannot insist on any form of damages or other reimbursement or compensation from the Provider.

In addition, the Provider reserves the right to shut down any Service at its sole discretion should there be any suspicion of abuse or misuse of the Service, breach of these Terms, or any other action that is deemed detrimental to the integrity and security of the Service. This includes, but is not limited to, activities such as spamming, phishing, distribution of malware, and other harmful or illegal activities.

Furthermore, the Provider is under no obligation to provide prior notice to the Customer before such a shutdown occurs, nor is it required to furnish any explanation or justification for the shutdown. The Customer acknowledges and agrees that the Provider shall not be liable for any loss, damage, or inconvenience suffered as a result of the shutdown, and waives any and all claims against the Provider for any form of compensation or damages.

The Customer also agrees to indemnify and hold the Provider harmless from any claims, losses, or damages arising from the shutdown of the Service due to the Customer's actions or inactions.

7. Availability of the Service

Provider's goal is for the Service to be able to be accessed and used with any type of hardware (e.g., PC, tablet and mobile). The Service may at one time or another be shut down for one or more Customers. Downtime may be planned or unplanned. Provider strives to minimize the downtime of the Service but can never guarantee total/constant availability. No form of downtime can be the basis for some form of reimbursement or compensation to the Customer.

Provider shall not be held liable for any interruptions, delays, or failures in the availability of the Service, whether caused by technical issues, maintenance activities, or any other reason beyond Provider's reasonable control. This includes, but is not limited to, instances of force majeure, cyber-attacks, network failures, or third-party service interruptions.

The Customer acknowledges that the Service may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. Provider is not responsible for any delays, delivery failures, or other damage resulting from such problems.

The Customer agrees that the use of the Service is at their own risk and that the Service is provided on an "as is" and "as available" basis. Provider makes no warranties, express or implied, regarding the availability, quality, or performance of the Service and expressly disclaims any warranties of merchantability, fitness for a particular purpose, or non-infringement.

In cases where scheduled maintenance is required, Provider will endeavor to notify the Customer in advance, but is under no obligation to do so. The Customer agrees to hold Provider harmless for any inconvenience, loss, or damage resulting from such maintenance activities or any other disruption in Service availability.

8. Content

Subscribers of Provider hosting services are prohibited from posting or storing content that violates third parties’ intellectual property rights, for instance trademark, patent or copyright infringements.

Provider will also, at its sole discretion, terminate the Service without prior notice if content or communication is posted that is threatening, racist or intolerant.

Subscribers are solely responsible for ensuring that all content stored or posted through Provider's hosting services complies with all applicable laws and regulations. Provider reserves the right to review, remove, or disable access to any content that, in its sole discretion, is deemed to violate these Terms, relevant laws, or third-party rights. This includes but is not limited to content that is illegal, infringing, harmful, defamatory, or otherwise objectionable.

Provider's hosting services must not be used to host or distribute content that promotes or incites violence, hatred, or discrimination against any individual or group based on race, ethnicity, religion, gender, sexual orientation, disability, or any other characteristic protected by law. Any violation of this policy will result in immediate termination of the Service without prior notice.

Subscribers of Provider hosting services are prohibited from storing or posting adult content, or links to adult content, through the subscribed Service. All material of pornographic nature is considered adult content.

Subscribers are also prohibited from using Provider's services to store or disseminate malicious software, unauthorized commercial communications, or any other content that could harm Provider's network, its users, or third parties. Provider shall not be liable for any loss or damage arising from the removal or disabling of access to such content.

Subscribers must ensure that their use of the Service does not adversely affect the availability or performance of the Service for other users. Provider reserves the right to take any necessary actions, including limiting or suspending access to the Service, to maintain the integrity and performance of its network.

Provider's content policies are subject to change at any time, and Subscribers are responsible for regularly reviewing and complying with the updated policies. Provider will endeavor to notify Subscribers of significant changes to these policies, but it is ultimately the Subscriber's responsibility to stay informed and adhere to the current guidelines.

9. Contact

If you wish to provide feedback or make a complaint about a Service you have received, please submit an email to us at [email protected] including as much detail about your complaint as possible.

We will aim to acknowledge your message within one (1) business day and aim to resolve any issues within five (5) business days. If you’re not happy with the initial outcome of your complaint, then please escalate your issue to [email protected].